we will gladly accept returns or exchanges for online or in-store purchases within 15 days of delivery. if your return exceeds the 15 day period, you will receive a store credit for the full amount of the item. please return merchandise with original tags and packaging, unwashed and unused/unworn. shipping and handling charges are non-refundable. please refer to our returns / exchanges page for detailed instructions. we do not accept returns nor exchanges on custom or customized eyewear (ie. a frame that has been requested to fit a certain way, or to be carved in a different color/material).

 

how to return/exchange an item:

please pack the merchandise in the original wood box (with cloth + case) and send pre-paid and insured to:

Pupil Eyewear
Attn: Returns/Exchanges
3070 Larimer Street
Denver, CO  80205  USA

Pupil will process your return immediately, but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. most refunds post within 72 hours of the time we receive the item.

we will gladly accept returns or exchanges for online or in-store purchases within 15 days of delivery. if your return exceeds the 15 day period, you will receive a store credit for the full amount of the item. please return merchandise with original tags and packaging, unwashed and unused/unworn. shipping and handling charges are non-refundable. please refer to our returns / exchanges page for detailed instructions. we do not accept returns nor exchanges on custom or customized eyewear (ie. a frame that has been requested to fit a certain way, or to be carved in a different color/material).

 

how to return/exchange an item:

please pack the merchandise in the original wood box (with cloth + case) and send pre-paid and insured to:

Pupil Eyewear
Attn: Returns/Exchanges
3070 Larimer Street
Denver, CO  80205  USA

Pupil will process your return immediately, but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. most refunds post within 72 hours of the time we receive the item.

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