how do i know which size/frame will fit me best?

Pupil eyewear is sized and measured in millimeters, and come in dozens of different sizing options. in our opinion, the numerical unit size of the frame is rather irrelevant, and only provides shallow detail into how the frame will actually appear and fit on a face. a good rule of thumb is to go by the first numerical measurement (or the individual lens width). this number usually runs from 44mm to 59mm and gives an idea of the overall width of the frame. most average face shapes are between a 48mm and a 54mm (though may dictate larger for sunwear).

Pupil eyewear also details bridge and temple sizing for further sizing specifics.

 

how should a frame fit on my face?

make sure to check the sizing guides on each individual frame page for detailed information regarding the fit of a frame. if you still have questions regarding the specific fit, feel free to reach out to customer support.

in general, a frame should sit comfortably on the nose, firm around the skull, and set your Pupil’s inside the center of the lens.

 

can my Pupil eyewear be custom fitted?

absolutely, custom fits area always offered for free inside one of our retail locations for the life of the frame.

if you don’t live or travel near a Pupil location, simply attempt to dry-heat the temple cellulose being cautious not to melt or burn the material. once the cellulose is flexible, manipulate the temple so that more or less bend is evident. this will allow the frame to better rest on your face.

 

what is cellulose and how does it change over time?

Pupil eyewear is made from organic, cellulose pressed from cotton. this a living material that may alter shape or change slightly over time. see our cellulose care for my information on treatment and cleaning of your eyewear.

 

what kinds of lenses are offered in Pupil frames?

PUPIL offers the following standard lenses in all of our frames:

plano: lenses without any optical correction. Select these lenses if you’d like to wear glasses, but don’t need a prescription to correct for visual defects.

single vision: single vision lenses are prescribed if you need correction for one field of vision, either for distance, intermediate (computer), or items up close (near vision).

progressive: lenses having a smooth transition between parts with different focal lengths, correcting for vision at all distances. typically prescribed noting + ADD power on the Rx pad.

all lenses come with anti-reflective and anti-scratch coatings at no additional charge along with a 1-year warranty.

 

do Pupil lenses come with anti-reflective and anti-scratch coatings?

all ophthalmic lenses include anti-reflective and anti-scratch coating at no extra charge.

  

will the thickness and type of lens depend on the optical strength of my prescription?

yes, it may. given strong (or high power) optical corrections in some prescriptions and/or other variables with your Rx,  Pupil  opticians may use a thinner (or thicker) lens within your frame. if your prescription requires a specific lens, we’ll contact your prior to filling your order.

 

how often should I wash my Pupil eyewear?

there’s really no right answer to this question. we’ve seen great glasses washed every week, and some never washed. a good rule of thumb is to wash your Pupil frames (without lenses mounted), every 6 months with a soft bristle toothbrush and a mild soap– allow to air-dry before re-mounting lenses.

 

what’s the best way to get scratches out of Pupil lenses?

in general, we don’t suggest attempting to buff or remove scratches– especially in Rx lenses. further manipulation to the actual strength of the prescription lens may occur. if a minor scratch is detected, try using a cotton or soft wool cloth with a little non-abrasive toothpaste to quickly buff away scratches. rub the lens gently, moving the cloth in small circles. continue this motion for around ten seconds. rinse with cold water and wipe dry.

 

do you offer repairs on your eyewear? what are the costs?

repairs and adjustments on Pupil eyewear is free of charge at any Pupil retail location. depending on the severity of the damage, we can usually get in back to shape, polish, or color.

if damage has occurred to the lens, it’s best to just replace the lenses. please note that our 1-year warranty policy takes care of most lens damage.

 

i bought Pupil eyewear from one of your retailers. do you offer adjustments or repairs on Pupil goods bought from another retailer?

yep.

 

how can i check the status of my order?

you can check the status of your order by contacting us at help@pupil.vision or by calling 888 817 8745 (select option 2).

 

i’m buying my Pupil eyewear online, do you offer adjustments or custom fitting for online customers?

yep. always. forever.

 

what is your return/exchange policy?

we will gladly accept returns or exchanges for online purchases within 15 days of delivery. if your return exceeds the 15 day period, you will receive a store credit for the full amount of the item. please return merchandise with original tags and packaging, unwashed and unused/unworn. shipping and handling charges are non-refundable. please refer to our returns / exchanges page for detailed instructions.

 

how to return/exchange an item:

please pack the merchandise in the original wood box (with cloth + case) and send pre-paid and insured to:

Pupil Eyewear
Attn: Returns/Exchanges
3070 Larimer Street
Denver, CO  80205  USA

Pupil will process your return immediately, but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. most refunds post within 72 hours of the time we receive the item.

 

my package appears to be lost in the mail. can you help?

we will do everything we can! if you’re package is stuck in transit, please contact us at help@pupil.vision we’ll do our best to figure out how to get your order to you as quickly as possible. please make sure to request the correct delivery address and let us know if you have special delivery preferences (i.e. no signature). Pupil cannot accept responsibility or compensate you if your package was delivered to an incorrect, but requested address. Pupil cannot accept responsibility or compensate for missing packages if delivery to the correct address was confirmed. however, we are glad to assist with any shipping issues you may have. if you have any questions, please email us at help@pupil.vision.

 

what is your shipping policy/method?

all domestic orders are shipped via USPS First Class Package at no charge. Pupil does not ship to multiple addresses per order. all eyeglasses are handmade to order, therefore please allow up to 6 business days for orders to ship. during promotions, sales or holidays ship time may be delayed up to 9 business days. orders received on weekend days and holidays will be processed and shipped no sooner than the following business day. Pupil does not ship outside of the United States.

 

do you ship internationally?

no, not at this time.

 

where is Pupil? from where do you ship?

all orders are processed, made, and shipped from Denver, Colorado.

 

do you charge sales tax?

nope. the sales tax is not collected on prescription or corrective eyewear.

 

i heard Pupil makes their eyeglasses in their shop. is that true?

that is true. 100% of our eyewear is designed, made, and finished in Denver, Colorado.

 

does Pupil custom-make eyewear?

yep. Pupil will custom make a one-of-a-kind pair of eyewear (in any shape, style, or color) starting at $750 (including Rx lenses). this process undergoes three separate consultations, and those interested are not required to come into a retail location; it is however preferred.

 

i’ve heard Pupil offers free eye exams? how can that be?

our social mission has been, and always will be to offer free eye exams to the public. these exams are solely intended to assess your need for eyeglasses, and do not replace a comprehensive eye health exam (to check for eye disease, etc…). you make book an appointment for an exam here.

 

do i have to buy glasses in order to get a free exam?

nope, never. our exams are open to the public and there is no obligation to purchase glasses.

 

how does the eye exam work?

a highly trained Pupil technician collects complex ocular refractive data which is, in real-time, transferred to a remote Pupil Optometrist whom prescribes glasses if necessary.

 

how do i know if i qualify for an exam?

those that have a significant ocular health history with eye disease or defects, or whom are not 13-65 years of age, do not qualify for a Pupil eye exam.

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